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Posted on 30 January 2012

ASP.NET A must .NET 2 to 4 C# LINQ Web services and web applications SQL Server 2005 or 2008 in...

Location: London Old Street

05 February 2010

GreenNet has an exciting opportunity for a new person to join the collective in a technical support and service development role. If you are interested in developing systems that can support civil society groups and campaigners in their work have previous experience of providing technical support to non-technical users and would like to work in a small friendly and supportive working environment with a horizontal management structure then this is the job for you!
GreenNet is an ethical ISP that provides networking support to social justice organisations and activists and takes an active role in campaigns for the promotion of communication rights.
Location: Central London / Old Street
Start Date: March 2010
Leave: 28 days per annum pro rata
Part-time (3-4 days a week): 9.30am-5.30pm
Deadline for Applications: 15th February 2010
Job description:
Answering user support queries by email phone and occasionally in person
Developing improved systems and processes for support and administration
Giving advice on configuration of a variety of email programs web browsers FTP clients broadband connections and dial-up connections on most versions of Windows and Mac OS
Troubleshooting user website email and connection problems
Basic mail web and DNS server systems administration on Linux
Promoting and offering advice on GreenNet services
Responding to users online needs with service development ideas and initiatives
Maintaining the support section of the GreenNet web site and developing support materials
Keeping abreast of ICT products and services monitoring markets and competitors
Liaison with suppliers to provide best connectivity and services for users
Liaising with the technical team to contribute to software and technical developments
Outreach to the user community overseeing printed materials content and advertising exchanges
Overseeing volunteers where necessary
General contributions to the work of the collective (e.g. minute taking planning representing GreenNet in public maintaining ethical policies training)
Follow this link to apply for this role: https://www.gn.apc.org/webform/job-application-technical-support-worker
Job Details
Work type:
Paid
Salary:
27480 per annum pro rata
Location:
Central London / Old Street
Deadline for Applications:
15 Feb 10
Application Requirements:
Follow this link to apply for this role: https://www.gn.apc.org/webform/job-application-technical-support-worker
Though we prefer applications through our web site you can send us your CV accompanied by a cover letter by E-mail to (complete the form below) or by post.
Skills Requirements:
Essential skills:
Good knowledge of the internet email and related technologies
Good troubleshooting skills
Knowledge of most commonly-used email client programs (Outlook Outlook Express Thunderbird Eudora) and web browsers (Internet Explorer Firefox)
Good knowledge of PC operating systems (Windows 98 Windows 7) and Macs (Mac OS 9 to X)
Interest and capacity for rapidly acquiring new technical skills
A willingness to participate and contribute to the collective management of GreenNet
A good service-orientated attitude and good telephone manner patience essential!
Ability to explain complex technical information in a jargon-free way to people of wide-ranging abilities
Understanding of the voluntary sector working environment
Knowledge of broadband connection set up and troubleshooting
Desirable skills:
Interest in communication rights Open Source software social justice and environmental issues
Creativity and imagination in support service development and skill sharing
Basic Linux systems administration skills
Knowledge of networking (LAN WAN) and network troubleshooting
Experience in planning and implementing own projects
Knowledge of a programming language
Knowledge of Drupal or similar CMS
Experience of consensus decision-making
Interest or experience in website development and programming
Campaigning experience
Contact Details
Organisation URL:
GreenNet
Contact Name:
Michael Moritz
0845 055 4011
(complete the form below)
Follow this link to apply for this role: https://www.gn.apc.org/webform/job-application-technical-support-worker